← All workoperations · 2026
Operations lead for a production company
Full-time operations lead for a production company, May to September 2026: owning the work between marketing, tech and the other departments.
The engagement
In May 2026 a production company hired me through Upwork as a full-time operations lead. The role sat between departments: marketing, tech and the rest of the business all ran work through me. The contract ran until September 2026 and closed with a 5.0 rating.
What I did
- Ran day-to-day operations across marketing, tech and the other teams, so every request had an owner and deadlines held.
- Coordinated the hand-offs between departments, turning one team’s request into a clear task for the next.
- Kept the systems underneath working, including the Zapier workflows and the HubSpot and Keap pipelines the teams relied on.
- Documented the processes I set up so the team could keep running them after the contract.
Why it matters
In a production company most delays happen between teams, not inside them. An operations lead who owns the hand-offs keeps the whole schedule moving.