← All workoperations · 2025
Account Manager at OFFX, Office Experience Company
Managed client relationships and kept orders on track from placement through delivery for an office experience company.
The engagement
From July 2024 to February 2025 I was the account manager for OFFX, an office experience company serving business clients.
What I did
- Served as the main point of contact for client accounts, keeping relationships warm and expectations clear.
- Tracked every order from placement through delivery, chasing the steps in between so nothing stalled.
- Handled invoicing and the follow-up that keeps accounts current.
Why it matters
Account management is operations with a customer’s name on it. The job is making sure the client never has to ask where their order is.